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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not getting the notification email from my form

    Asked by msclark on August 30, 2015 at 02:06 PM

    Hi, still not getting the notifications when a form comes in and neither is my second email address receiver.

    Page URL:
    http://www.jotform.com/submissions/51785735403863

    email notification email
  • Profile Image
    JotForm Support

    Answered by Welvin on August 31, 2015 at 05:29 AM

    That is because your email address has been added to our bounce list. 

    Result: 

    msclark@nb.sympatico.ca is IN  the bounce list 

    Reason(s):

    smtp;550 Message rejected

    I've fixed this for you, but to prevent this from happening again, you should do our recommendations from the following guide.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Whitelisting us is one of the important steps so you should do. The guide also explains how you can remove your email address to our bounce list.

    Thanks