-
msclarkAsked on August 30, 2015 at 2:06 PM
Hi, still not getting the notifications when a form comes in and neither is my second email address receiver.
-
Welvin Support Team LeadReplied on August 31, 2015 at 5:29 AM
That is because your email address has been added to our bounce list.
Result:
msclark@nb.sympatico.ca is IN the bounce list
Reason(s):
smtp;550 Message rejected
I've fixed this for you, but to prevent this from happening again, you should do our recommendations from the following guide.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Whitelisting us is one of the important steps so you should do. The guide also explains how you can remove your email address to our bounce list.
Thanks