What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form reverted to yesterday (?) version, lost 3 hours of work!?!?!?!?

    Asked by Masalamedia on August 30, 2015 at 06:44 PM

    I worked all morning (on a Sunday no less) to get my form updated. I came back from lunch to find it has reverted to a version from last night or early today. WTF?!?!?! Huge loss of time!!!!!!!

     

     

    Page URL:
    http://form.jotformpro.com/form/51885054009961?

    Screenshot
    3 work hours style Updated find all
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    Answered by Masalamedia on August 30, 2015 at 06:47 PM

    Is someone from Jotform editing my form? I see a ton of revisions - while I was out at lunch. Again, WTF?

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    Answered by Masalamedia on August 30, 2015 at 06:49 PM

    And now when I "REVERT" to a previous version many of my CSS fixes are missing> VERY upset. Jotform unreliability!!! VERY UPSET.

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    JotForm Support

    Answered by Charlie on August 31, 2015 at 07:24 AM

    I'm very sorry for the inconvenience.

    I'm checking our logs and I see you have a couple of threads recently about editing the form. This might be related to the form's cache not saving properly when your session timed out. 

    Does the Revision history list does not show any of the version that was made recently? I believe the auto save option (if enabled) should still save the changes you made. 

    If you will permit, I can log in to your account to further check it.

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    Answered by Masalamedia on August 31, 2015 at 01:24 PM

    I had a client presentation and had to re-do the work. Even reverting to a saved version left a huge chunk of work unsaved and required rebuilding. Beyond inconvenient - Jotform cost me cash out of pocket due to the fact I had to change plans to RE-DO work that Jotform lost for me .I can't continue to use software that eats my work. Unacceptable.

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    JotForm Support

    Answered by Charlie on August 31, 2015 at 02:51 PM

    Please accept our sincere apologies on this matter. 

    As mentioned earlier, I believe this is more related to the form's cache and having a session timed out which may have caused of the unsaved changes/reverted state. But there are might be some other factors contributing to this like an issue with an extension in the browser or a network disconnection. The form builder seems to be working as expected, we also haven't received any recent reports from other users that changes in their forms reverted back. What we can do is monitor for now, if you happen to experience the problem again, please let us know and we will investigate it further. 

    Again, our sincere apologies.