What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I only have 14 submissions and it says I am over quota

    Asked by residentialvillage on August 30, 2015 at 08:46 PM

    I am currently using the free jotform and I am supposed to be able to receive 100 submissions each month. So far I have received 14 and I am unable to receive any more. It says that the form is over quota and I would just like to know why that is. Thank you so much for your time.

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    JotForm Support

    Answered by ashwin_d on August 31, 2015 at 07:33 AM

    Hello residentialvillage,

    You have exceeded the allowed submission limits. This is the reason your forms are disabled. Only 10 SSL submissions are allowed in Free account and you have already received 14 SSL submissions.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms URLs and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!