What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform submissions no longer coming through to our server.

    Asked by VUGrants on August 30, 2015 at 10:34 PM

    Hi,

     

    Jotform submissions are no longer going through to our server.  We upgraded our subscription on Friday and today we are not receiving emails of form submissions.  Are the two connected?  I haven't altered the email address on the form.

    Thanks,

     

    Paul

    Page URL:
    http://www.jotform.com//?formID=52007806159858

    Submissions JotForm jotform submissions through
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    Answered by Shadae on August 31, 2015 at 08:32 AM

    Hi Paul,

    I do apologize for the issue that you are experiencing with your email notifications.

    I checked your email notification and I am seeing that it has not been set up correctly, which can prevent your emails from reaching to your inbox:

    Please edit your email notification and add a sender name and email address.

    Also view this guide on how to prevent your email from bouncing: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please inform us if you need further assistance.

    Thank you