Jotform submissions no longer coming through to our server.

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    VUGrants
    Asked on August 30, 2015 at 10:34 PM

    Hi,

     

    Jotform submissions are no longer going through to our server.  We upgraded our subscription on Friday and today we are not receiving emails of form submissions.  Are the two connected?  I haven't altered the email address on the form.

    Thanks,

     

    Paul

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    Shadae
    Answered on August 31, 2015 at 08:32 AM

    Hi Paul,

    I do apologize for the issue that you are experiencing with your email notifications.

    I checked your email notification and I am seeing that it has not been set up correctly, which can prevent your emails from reaching to your inbox:

    Please edit your email notification and add a sender name and email address.

    Also view this guide on how to prevent your email from bouncing: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please inform us if you need further assistance.

    Thank you