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  • Profile Image

    Email notifications only include one signature instead of both from the form

    Asked by anmolks on August 31, 2015 at 04:56 AM

    I've made a form with 2 signature fields, but when completing it only 1 signature gets recorded!

     

    i.e. i only get emails a submission with one signature. 

     

     

    http://form.jotform.me/form/52392156277460 

    signature fields Emails JotForm href completing
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    Answered by Ben on August 31, 2015 at 10:36 AM

    I took a look at your form and its email notification and I can why this happens.

    The reason why it is doing that, is because the email notification does not have the tag of the second signature field in it:

    As you can see on the left, there is one, while on the right there are 2 fields

    To rectify this, you can either create a new email notifier (which will add all of the fields on the form to it), or to simply add that other signature in your current email notification as well.

    The following guides could be of use:
    Setting Up Email Notifications

    How to Delete Notifications/Autoresponder

    Do of course let us know if you happen to have any questions or issues along the way and we would be happy to assist with them.