What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    auto-responders are not working

    Asked by alixbryant on August 31, 2015 at 05:25 AM

    I have 3-4 auto-responders that are supposed to go out when a form is completed. Everything was working fine for over a year until two days ago-- now they are not going out. Please help asap. 

    Page URL:
    http://www.ushistoryabroad.com/registration.html

    auto-responders 3 a
  • Profile Image

    Answered by alixbryant on August 31, 2015 at 08:13 AM

    any update on this? please?

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    JotForm Support

    Answered by david on August 31, 2015 at 01:44 PM

    Hi,

    I checked your form and it looks like you are using your own SMTP to send the autoresponders.  There may have been an update to your server settings or something of that nature and your SMTP setting may be off:

    https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Check to make sure your settings are correct or change the sender email field from your address to "noreply@jotform.com" to have the autoresponders send from our services.

    If neither of these solutions work, let us know and we will be happy to have another look.