What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Export Encrypted Data to Excel

    Asked by canvastv on August 31, 2015 at 09:31 AM
    Since Jotform doesn't have any Excel functionalities, how can you not make the decrypted data available outsite Jotform? Every other protected service I use does, so this is counterintuitive. And now I have the same problem other users reported: I urgently need my data ... in Excel.
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    Answered by Sammy on August 31, 2015 at 11:56 AM

    When you access your submissions, you will be prompted to upload your private key for the data to be decrypted.

    After this the data will be view-able in plaintext which can then be exported to Excel/CSV.

    Kindly refer to this guide for more information

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    Answered by canvastv on August 31, 2015 at 01:40 PM

    There is no export option, as far as I can see. 

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    Answered by Sammy on August 31, 2015 at 02:14 PM

    To access the export option do the follwing

    1. Go to the My Forms page

    2. Select the form whose submissions you want to view then click on submissions

    3. Scroll down to the datagrid at the bottom of page, on the top left you will see the options to export the data in Excel, CSV or PDF format

     

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    Answered by canvastv on September 01, 2015 at 06:53 AM

    That I know. But the issue is: my exported data are encrypted, and I don't see a way to export them in a useable way.

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    JotForm Support

    Answered by BJoanna on September 01, 2015 at 11:15 AM

    Unfortunately as my colleague mentioned on this thread https://www.jotform.com/answers/633792  and like is mentioned in this guide What are Encrypted Forms and how to use them as expert, it is not possible to export encrypted data in Excel and CSV files from within Submission Panel. 

    On mentioned thread my colleague raised this issue to our developer, but we can can not give exact time when and if this feature will be implemented. 

     

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    Answered by ULHS on March 04, 2016 at 09:23 AM

    Did this get sorted out? 

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    JotForm Support

    Answered by mert on March 04, 2016 at 10:32 AM

    Unfortunately, it has not sorted out yet. The ticket's status is still open on the other thread, so it is still waiting for solution. However, you can follow other thread to see the updates about this issue.

    If you need assistance for any other subjects, please always feel free to contact us.


    Thanks.