Conditions are not working on embedded form

  • Profile Image
    matthias.peyerl
    Asked on August 31, 2015 at 09:46 AM

    Hello guys,

     

    I got a problem with my form (http://www.traducciondecurriculums.com/encargar-una-traducci%C3%B3n/).

     

    Although I configurated the field "Quiero que borrais..." to appear when the field "Queiro aprovechar el descuento" is equal to "Sí (te ahorras 5 €)", it sometimes does appear and sometimes just not. The same happens with the through PayPal integrated credit card payment. Sometimes the menu to introduce the payment details appears when the client chooses this payment option, sometimes not.

     

    Do you have any idea what the problem could be?

     

    Thank you very much in advance!

  • Profile Image
    BJoanna
    Answered on August 31, 2015 at 12:04 PM

    After checking your form, I noticed that you are using script block for embedding your form on website. We are recommending using of iFrame code. Please replace script block with iFrame code to see if hidden field will be shown. In this article you can find out how to do it.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance.