What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditions are not working on embedded form

    Asked by matthias.peyerl on August 31, 2015 at 09:46 AM

    Hello guys,


    I got a problem with my form (http://www.traducciondecurriculums.com/encargar-una-traducci%C3%B3n/).


    Although I configurated the field "Quiero que borrais..." to appear when the field "Queiro aprovechar el descuento" is equal to "Sí (te ahorras 5 €)", it sometimes does appear and sometimes just not. The same happens with the through PayPal integrated credit card payment. Sometimes the menu to introduce the payment details appears when the client chooses this payment option, sometimes not.


    Do you have any idea what the problem could be?


    Thank you very much in advance!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 31, 2015 at 12:04 PM

    After checking your form, I noticed that you are using script block for embedding your form on website. We are recommending using of iFrame code. Please replace script block with iFrame code to see if hidden field will be shown. In this article you can find out how to do it.


    Hope this will help. Let us know if you need further assistance.