What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Have paid to upgrade to premium but my account hasn't changed.

    Asked by thesquare on December 30, 2011 at 01:04 PM

    Paid with paypal today but my account hasn't altered.

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    Answered by AtacanC on December 30, 2011 at 02:53 PM

    I've just checked your account and it has been successfully upgraded to premium. Please try to log out and log back in.

    If you have any other questions, feel free to contact us. We'll be more than happy to help you.