- PlaybackCentreAsked on August 31, 2015 at 10:17 AM
I have my code in my site.... it was working fine, but now has disappeared and says it is not available.
This is crucial for an upcoming auction, please advise ASAP.
- JotForm SupportdavidAnswered on August 31, 2015 at 12:32 PM
I checked your page and your form shows up without issue. The form itself also appears to be active. Are you still having trouble with the Form Unavailable error? If so, let us know and we will be happy to see what else we can check. As far as I can tell though, your form should be working properly.
- Heidi ReaganAnswered on September 01, 2015 at 11:53 AM
Yes, after I sent that I found that forever reason the form had been deactivated. Since I am the only one that accesses that form and I had not been in Jotform in the last few days, I don't know how that happened and I want to make sure that doesn't happen inadvertently again.
- JotForm SupportdavidAnswered on September 01, 2015 at 01:10 PM
We do not make changes to users accounts, I checked our logs to make sure there were no changes made to yours and there was nothing done on our end. Unless the form was manually disabled, it is not likely that it disabled on its own. Keep an eye out in case this does happen again. We can check to see what happened to disable the form if it does.