What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not showing

    Asked by PlaybackCentre on August 31, 2015 at 10:17 AM

    I have my code in my site.... it was working fine, but now has disappeared and says it is not available.

    This is crucial for an upcoming auction, please advise ASAP.


    Thank you,



    Page URL:

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    JotForm Support

    Answered by david on August 31, 2015 at 12:32 PM


    I checked your page and your form shows up without issue.  The form itself also appears to be active.  Are you still having trouble with the Form Unavailable error?  If so, let us know and we will be happy to see what else we can check.  As far as I can tell though, your form should be working properly.

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    Answered by Heidi Reagan  on September 01, 2015 at 11:53 AM

    Hi David,

    Yes, after I sent that I found that forever reason the form had been deactivated.  Since I am the only one that accesses that form and I had not been in Jotform in the last few days, I don't know how that happened and I want to make sure that doesn't happen inadvertently again.



  • Profile Image
    JotForm Support

    Answered by david on September 01, 2015 at 01:10 PM

    We do not make changes to users accounts, I checked our logs to make sure there were no changes made to yours and there was nothing done on our end.  Unless the form was manually disabled, it is not likely that it disabled on its own.  Keep an eye out in case this does happen again.  We can check to see what happened to disable the form if it does.