What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Exceeding the Limit

    Asked by leskiapo on December 30, 2011 at 02:19 PM

    What happens if I exceed the submission limit for my plan. I'm also asking on behalf of my customers who may start with a basic plan and then move up if necessary. Is there an alert or do the submissions still get sent but just not saved on your server? How does that work. The worst thing would be for a website visitor to have a bad experience.


    John Byers

    Oops! I see this was already answered. My bad. I wish I could erase this. :)

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    Answered by AtacanC on December 30, 2011 at 03:06 PM

    Glad to hear that you were able to find the answer on our forum. I'd like to answer this question again. It might be useful for someone else too.

    If a free account reaches the monthly submission limit, his/her form will be disabled until next month. Your visitors won't be able to submit anything on your form(s). For all users, the counts reset to zero(0) on the 1st day of every month. 

    If you have any other concerns, feel free to contact us.