Help with mobile functionality

  • Profile Image
    BHoogeveen
    Asked on August 31, 2015 at 12:38 PM

    Hi, I am having trouble with a form on mobile.  The text is running off the page.

     

    I had asked a question before, and support recommended that I add a mobile functionality app to the form.  I did that.

     

    They also shared that a widget that I am using for payment via paypal does not have the best mobile integration. However, even the text in text boxes is not showing up on my mobile device.

     

    Please help.  I need this to have better mobile functionality.

     

    Thanks.

  • Profile Image
    BHoogeveen
    Answered on August 31, 2015 at 01:30 PM

    Never mind.  The issue was caused by how I was embedding the form on my website.  I am now linking to the jot form site, and it is working.

  • Profile Image
    Shadae
    Answered on August 31, 2015 at 03:49 PM

    Hi BHoogeveen,

    We do apologize for the issue you experiencing with your form. We are happy to hear that it is working when using the direct link.

    If you have not yet done so, please attempt to embed your form on your webpage, using the iFrame embed code.

    Please inform us if you need further assistance.