What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need the Lightbox to be responsive

    Asked by shirtagency on August 31, 2015 at 12:44 PM

    The lightbox is great looking but only on Desktop.  How do I make it responsive on Mobile.  This is mandatory for our business. I cannot turn on the light box until it is mobile friendly.

    Page URL:
    shirtagency.com

    mobile friendly lightbox form mobile form
  • Profile Image
    JotForm Support

    Answered by Mike on August 31, 2015 at 03:05 PM

    Our LightBox code is not optimized for mobile devices unfortunately. I have attached a bug report ticket about the issue to this thread. However, we cannot provide any ETA at this point.

    You might consider trying a Pop-Up code which should be fine on the mobile devices too. In theory, it might be also possible to use 3rd party lightbox scripts to load the forms by their URLs in lightboxes.

    We will let you know if we have any updates on this issue.