What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need the Lightbox to be responsive

    Asked by shirtagency on August 31, 2015 at 12:44 PM

    The lightbox is great looking but only on Desktop.  How do I make it responsive on Mobile.  This is mandatory for our business. I cannot turn on the light box until it is mobile friendly.

    Page URL:
    shirtagency.com

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    JotForm Support

    Answered by Mike on August 31, 2015 at 03:05 PM

    Our LightBox code is not optimized for mobile devices unfortunately. I have attached a bug report ticket about the issue to this thread. However, we cannot provide any ETA at this point.

    You might consider trying a Pop-Up code which should be fine on the mobile devices too. In theory, it might be also possible to use 3rd party lightbox scripts to load the forms by their URLs in lightboxes.

    We will let you know if we have any updates on this issue.

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    JotForm Support

    Answered by Scott on February 24, 2017 at 06:34 AM

    Hey Wing,

    Our UI developers fixed this situation, where the lightbox embedded forms were not responsive.

    You do not need any workarounds anymore. And also, since the lightbox embed code's updated through fetched JS files, you do not need to re-embed anything again. It should just work as responsive, still when you delete the workaround CSS codes.

    We will be still waiting for your response and feedback,

    Cheers.