"Form Over Quota" error shown while still far away from the limitation

  • Profile Image
    esf
    Asked on August 31, 2015 at 12:50 PM

    http://www.jotformpro.com/esf/sfnmapplication or https://secure.jotformpro.com/esf/sfnmapplication is giving us quota exceeded, even though our account seems to be fine for all metrics, we are on the silver 29/mo plan.

  • Profile Image
    esf
    Answered on August 31, 2015 at 12:53 PM

    And I checked the form limit settings, everything is set to no limit.

  • Profile Image
    Ben
    Answered on August 31, 2015 at 03:11 PM

    I took a look at your account and I see that you are far away from the limits, but seems that you have upgraded while your account was already scheduled for a downgrade, which caused this issue.

    I have set it all up for you now, so you should no longer experience the same issue.

    Do let us know if there is anything else that we can assist you with and we would be happy to do so :)

  • Profile Image
    esf
    Answered on August 31, 2015 at 06:09 PM

    It's fixed, thanks!

  • Profile Image
    ashwin_d
    Answered on September 01, 2015 at 01:45 AM

    Hello esf,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!