"Form Over Quota" error shown while still far away from the limitation

  • SFNM
    Asked on August 31, 2015 at 12:50 PM

    http://www.jotformpro.com/esf/sfnmapplication or https://secure.jotformpro.com/esf/sfnmapplication is giving us quota exceeded, even though our account seems to be fine for all metrics, we are on the silver 29/mo plan.

    Jotform Thread 651550 Screenshot
    Page URL: https://secure.jotformpro.com/esf/sfnmapplication
  • SFNM
    Replied on August 31, 2015 at 12:53 PM

    And I checked the form limit settings, everything is set to no limit.

  • Ben
    Replied on August 31, 2015 at 3:11 PM

    I took a look at your account and I see that you are far away from the limits, but seems that you have upgraded while your account was already scheduled for a downgrade, which caused this issue.

    I have set it all up for you now, so you should no longer experience the same issue.

    Do let us know if there is anything else that we can assist you with and we would be happy to do so :)

  • SFNM
    Replied on August 31, 2015 at 6:09 PM

    It's fixed, thanks!

  • Ashwin JotForm Support
    Replied on September 1, 2015 at 1:45 AM

    Hello esf,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!