What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Password Reset Not Working

    Asked by Mike Chatelain  on August 31, 2015 at 01:51 PM

    Hi, 

    I recently changed my account email address. The password I thought I used does not work.

    After I enter my email address at the "Forgot Password" I get the popup that says the instructions were sent, but nothing arrives in my email.

    Mike

    forgot password does not work account email my account
  • Profile Image
    JotForm Support

    Answered by david on August 31, 2015 at 04:00 PM

    Hi,

    I checked our mail logs and your address was placed on our bounce list due to the reset emails being unable to be delivered to "onlinejobap@exectechweb.com".  I am not sure why the notifications were failing initially, however, after I removed you from our bounce list and sent the reset email again, it looks like it went through.

    If you still did not receive it, let us know and we will be happy to take another look.

  • Profile Image

    Answered by Mike Chatelain  on August 31, 2015 at 04:55 PM

    Hi,

    Still not coming through. I tried sending the reset email, as well, with no result. When I send test messages to that address, they arrive instantly.

    If it would help, you can change my account email back to mikec@exectechweb.com.

    Mike

  • Profile Image
    JotForm Support

    Answered by david on August 31, 2015 at 06:12 PM

    I changed your account email to "mikec@exectechweb.com".  You can try the reset again.  If it still does not come through, let us know and we will see what else we can do.

  • Profile Image

    Answered by Mike Chatelain on August 31, 2015 at 06:18 PM

    That worked.

    Thanks