What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do i see who a form was sent to?

    Asked by amvjedi on August 31, 2015 at 02:28 PM

    Our forms are sent to multiple email addresses upon submission and it used to show who the form was sent to in the email.  Now it does not show up in the email.  It only shows my address in the heading even though it has been sent to multiple people.

    sent how a
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    Answered by victor on August 31, 2015 at 04:14 PM

    Hi,

    To view your email history or logs, please follow the steps below:

    1. Click the head icon from the website menu. Click "Account"

     

    2. Go to "History" section and and make sure to filter actions by "Emails":

    In the page, you'll find the Form ID. You can click on the small "arrow" to view the status and the details of the email into a new window:

     

    That's it! If you noticed that the email status is "Failed", we advise checking your form notification email and make sure that your Sender Details like Sender Name and Sender Email are properly configured. 

    Regards

    Victor M Larrea

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    Answered by amvjedi on August 31, 2015 at 04:56 PM

    Awesome! This worked for me, it helped me troubleshoot why some of the staff were not receiving the emails.  A couple of my variables were off.  Thanks so much!!! Love these forms :-)

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    JotForm Support

    Answered by Chriistian on August 31, 2015 at 11:27 PM

    On behalf of my colleague, Victor, you are welcome. Glad to hear that the Email History feature of JotForm is a great help to you. If you have any further questions or concerns, please feel free to contact us again.