How do i see who a form was sent to?

  • amvjedi
    Asked on August 31, 2015 at 2:28 PM

    Our forms are sent to multiple email addresses upon submission and it used to show who the form was sent to in the email.  Now it does not show up in the email.  It only shows my address in the heading even though it has been sent to multiple people.

  • victor
    Replied on August 31, 2015 at 4:14 PM

    Hi,

    To view your email history or logs, please follow the steps below:

    1. Click the head icon from the website menu. Click "Account"

    How do i see who a form was sent to? Image 1 Screenshot 40

     

    2. Go to "History" section and and make sure to filter actions by "Emails":

    How do i see who a form was sent to? Image 2 Screenshot 51

    In the page, you'll find the Form ID. You can click on the small "arrow" to view the status and the details of the email into a new window:

    How do i see who a form was sent to? Image 3 Screenshot 62

     

    That's it! If you noticed that the email status is "Failed", we advise checking your form notification email and make sure that your Sender Details like Sender Name and Sender Email are properly configured. 

    Regards

    Victor M Larrea

  • amvjedi
    Replied on August 31, 2015 at 4:56 PM

    Awesome! This worked for me, it helped me troubleshoot why some of the staff were not receiving the emails.  A couple of my variables were off.  Thanks so much!!! Love these forms :-)

  • Chriistian Jotform Support
    Replied on August 31, 2015 at 11:27 PM

    On behalf of my colleague, Victor, you are welcome. Glad to hear that the Email History feature of JotForm is a great help to you. If you have any further questions or concerns, please feel free to contact us again.