What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When downloading PDF, the words overlap

    Asked by AussieRescueMidwest on August 31, 2015 at 03:07 PM

    Please see the screen shots below..it has affected all of our applications that have come in.  This is my SECOND attempt to contact someone about this issue.  

    Screenshot
    and overlapping words downloading
  • Profile Image

    Answered by Ben on August 31, 2015 at 05:57 PM

    I took a look at your threads and from what I can see there is a thread: https://www.jotform.com/answers/50280 but the issue is different and it has been resolved.

    Now I also see another thread here: https://www.jotform.com/answers/650709 where my colleague has already answered to you and raised the issue to our developers.

    Now as you already have that thread raised, I will not do the same here, and would like to ask you to follow up there, but what I will do is to mention that you should simply resize the text so that it is shown properly.

    You can do that by clicking on Get PDF, followed by the click on customize link that shows up right under it.

    Once in the editor, you will be able to properly edit the PDF by a simple drag of the corner and have it show entire data as you wish.

  • Profile Image

    Answered by AussieRescueMidwest on August 31, 2015 at 06:45 PM
    that does not fix the problem....there is no way to click and drag the
    form....this has never happened before and it is doing it to ALL our
    previous adoption applications.

    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 01, 2015 at 02:03 AM

    Hello,

    As we cannot answer multiple questions in one thread, I have moved your latest question to a new thread and you will be answered here:  http://www.jotform.com/answers/652233 

    Thank you!