What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm not being forwarded to email

    Asked by Southport on August 31, 2015 at 03:32 PM

    For the last couple of days, the JotForm's that patients have been filling out have not been getting forwarded to our email. Typically this is the case. I'm wondering if there is a setting somewhere they may have gotten switched?

    JotForm forwarded email Getting
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    JotForm Support

    Answered by david on August 31, 2015 at 06:32 PM

    Hi,

    It looks like your spam filter may have been rejecting the notifications as spam:

    It seems the subject of your notification is one that your spam filter deems suspect. 

    I removed your address from our bounce list but I would recommend revising your notification subject.  I would also recommend whitelisting our domains and IP with your email provider:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You can find our IP's and domains in the above guide.

    If you have any further questions or if your notifications continue to not come through, let us know and we will be happy to assist you further.