JotForm not being forwarded to email

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    Southport
    Asked on August 31, 2015 at 03:32 PM

    For the last couple of days, the JotForm's that patients have been filling out have not been getting forwarded to our email. Typically this is the case. I'm wondering if there is a setting somewhere they may have gotten switched?

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    david
    Answered on August 31, 2015 at 06:32 PM

    Hi,

    It looks like your spam filter may have been rejecting the notifications as spam:

    It seems the subject of your notification is one that your spam filter deems suspect. 

    I removed your address from our bounce list but I would recommend revising your notification subject.  I would also recommend whitelisting our domains and IP with your email provider:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You can find our IP's and domains in the above guide.

    If you have any further questions or if your notifications continue to not come through, let us know and we will be happy to assist you further.