What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Did JotForm change the root URL for their embedded forms?

    Asked by emgh3i on August 31, 2015 at 04:05 PM

    Did JotForm change the root URL for their embedded forms without notifying its customers?  My embedded form worked last night around 12:28am PT but I noticed it wasn't working at 10:50am PT.  No changes were made to the form or web site during that time.  The correct root URL for my embedded form changed from:

    <script type="text/javascript" src="https://secure.jotform.us/form/<form_number>"></script>


    <script type="text/javascript" src="https://secure.jotform.us/jsform/<form_number"></script>

    What gives?  Did JotForm notify anyone of this URL change?



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    JotForm Support

    Answered by EltonCris on August 31, 2015 at 08:49 PM

    No, we did not change anything. That is actually how script embed codes are structured, it has "jsform" on the URL not "form" unless you are using the form URL or iframe embed code. Please do not change it to avoid any problems.

    Now, please let us know the main problem about what it exactly happens with your form why it was not working. Do you see any errors on the form? Or is everything is working normally fine by now? Let us know so we can assist you further.

    Thank you!