What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does your product hang up when saving?

    Asked by hlaclair on August 31, 2015 at 04:26 PM

    I just lost an hour's worth of work. The save icon kept spinning and finally, when I refreshed the page, all of my work was gone. I had full internet connectivity throughout.


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    JotForm Support

    Answered by EltonCris on August 31, 2015 at 10:06 PM


    Our apologies for the inconveniences caused.

    May we know which form is it occurring? Have you tried clearing your browser's cache and checking it again? For the lost changes, you might be able to recover them on the revisions history. Guide: http://www.jotform.com/help/294-How-to-View-Form-Revision-History