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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there any way to block individual email addresses from submitting thru my form?

    Asked by lwcc_media on September 21, 2010 at 11:01 AM

    I am the media director and webmaster for a church. We have an online prayer request form, where people can submit prayer needs. Recently a disgruntled former church member has begun harassing our Pastor & the church office via phone & email. The form submissions are directed to the Pastor's email, and she asked that I try to block this person from submitting through the website. 

    Thanks for your help.

     

    J Russell

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    JotForm Founder

    Answered by aytekin on September 21, 2010 at 11:15 AM

    Unfortunately no, it is not possible to block on email address on the form. What you can do i to setup a filter on Pastor's email software. So, if the sender is that person the email would be sent to trash automatically.

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    Answered by kmburck on October 26, 2010 at 01:49 PM

    That doesn't really help though, as it still gets marked against submission entries. Is there another way?

     

    Thanks,

    Kathy

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    JotForm Founder

    Answered by aytekin on October 26, 2010 at 03:31 PM

    You can add a captcha. That might possibly slow down submissions. (Captcha is available under Power Tools.)

    You can also enable unique submissions from Preferences. So, a user can only make a single entry.

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    Answered by ocbchgal on October 26, 2010 at 06:21 PM

    Thank you Aytekin, I think the second option is the best of the two, as I'm sure they won't mind filling out the captcha.

    It will still affect my submissions negatively, but it's a solution for now, until I find a better one.

    Thanks again,

    Kath

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    Answered by Jim on May 21, 2011 at 12:06 PM

    Have an attorney send a letter.  This could be construed as cyber-stalking, and most definitely harrassment.  Finding a letter in your mailbox from an attorney usually provides a moment of clarity for the delusional.

    Sometimes the best solution requires paper . . . not technology  :)

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    Answered by ccgrille on May 21, 2011 at 01:05 PM
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    Answered by ccgrille on May 21, 2011 at 01:06 PM

     

     

     

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    Answered by ccgrille on May 21, 2011 at 01:07 PM

     

    @Jim

    I'm quite sure the spammers are using fake email addresses.

    But thanks,

    Kath

    I can't understand why it's posting through this account, when I'm signed into my kmburck account. Oh well.

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    JotForm Support

    Answered by abajan on May 21, 2011 at 09:44 PM

     

    "Have an attorney send a letter.  This could be construed as cyber-stalking, and most definitely harrassment.  Finding a letter in your mailbox from an attorney usually provides a moment of clarity for the delusional.

    Sometimes the best solution requires paper . . . not technology  :)"

    I think you make a valid point, Jim. We probably should consider that remedy for the joker who hacked us earlier this evening too. It's high time people stop this nonsense.

    ~ Wayne

    On second thought, the whitehat hacker exposed a weakness and we probably should thank him for that. I still think he could have gone about it in different way though. For instance, he could simply have contacted us about the security hole first. Then, only if we didn't do anything to correct it, should he have hacked us.

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    Answered by Phrosgone on August 16, 2011 at 08:11 AM

    Hello

    We are receiving fake entries, where people just write aaaaaa bbbbbb and so on. Is it somehow possible to find out from which IP address the form has been submitted?

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    Answered by allanftd on August 16, 2011 at 08:48 AM

    Hi Phrosgone,

    For this purpose, you will find the Unique Submissions - Strict Check very useful. With this feature enabled, an IP address can only submit one entry per form. 

    To configure this setting, please go to your toolbar's Preferences button then click Advanced Settings tab to allow multiple submissions from a particular IP address.

     

    Don't forget to save your form after the changes are finalized. 

    You can find out the IP address of the person spamming your form by going to the submissions page of that form. There is one column that shows all IP addresses used by your customers.

    We hope you find this information useful. Thank you for using JotForm!

    JOTFORM SUPPORT