What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I would like to cancel my subscription and downgrade the account to the free version.

    Asked by careerdayswien on August 31, 2015 at 06:11 PM

    I did try to downgrade a view weeks ago but I can't see that my plan has changed. Please downgrade my account to the free version. I would not like to pay in the next month.

    and next my account in can't
  • Profile Image
    JotForm Support

    Answered by steve on September 01, 2015 at 01:30 AM

    Hello,

    Your plan has been scheduled to downgrade shortly, after your current cycle is up.

    PayPal payments actually need to be cancelled manually. Our team has been notified to do it, but here are the steps you can take to turn all payments off right now.

    https://www.jotform.com/answers/277347-How-can-I-immediately-cancel-my-PayPal-Subscription

    I recommend following them to avoid an accidental extra payment, and then us reimbursing it.

    Thanks.