What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not recieving the forms by email

    Asked by stubbinsk on December 30, 2011 at 07:26 PM

    Hi i have embeded the i-frame code into the html snippet on my website and everything looks good but after pressing send i never get the emails. I seem to not be getting alot of the contact forms 

    Page URL:
    www.eliteservecleaning.com

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    Answered by pinoytech on December 30, 2011 at 09:17 PM

    Hi stubbinsk,

     

    Sorry for the inconvenience. Could you please change your Sender Email to noreply@jotform.com To do that please follow the guide below:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender Email value to noreply@jotform.com, just like below:

     

    Also, ensure that noreply@jotform.com is in your trusted senders list.

    Please let us know if the problem still persist, so we can give toy further assistance. Thank you! Happy Holidays.

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    Answered by stubbinsk on December 30, 2011 at 09:30 PM

    I have done that but its still not working

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    Answered by pinoytech on December 30, 2011 at 10:08 PM

    Hi,


    Can you also add these ip addresses to your mail provider's whitelist.

    174.34.57.214 

    174.34.57.216 
    174.34.57.218 
    174.34.57.219
    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.
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    Answered by stubbinsk on December 30, 2011 at 10:26 PM

    Sorry how would you do this on microsoft outlook im not sure how to do it

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    Answered by stubbinsk on December 30, 2011 at 11:36 PM

    still not working

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    JotForm Support

    Answered by mliz on December 31, 2011 at 01:06 AM

    Your email address is on the bounce list I already have created a ticket and raised this issue to our L2 to have your email removed from the list.

    Sorry for the inconvenience this may have caused and thank you for your patience and understanding.

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    Answered by stubbinsk on December 31, 2011 at 01:58 AM

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    Chief Technology Officer

    Answered by eee on December 31, 2011 at 07:24 AM

    Hi,

    Your email address (******@eliteservecleaning.com) is removed from our bounce-list.

    Kindest Regards,

    Ertuğrul.

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    Answered by PoppiesBlooming on December 31, 2011 at 11:07 AM

    How do you add the ips to a white list?

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    JotForm Support

    Answered by liyam on December 31, 2011 at 12:21 PM

    Hello PoppiesBlooming.  You should contact your email service provider to have them add it to their system.