Not recieving the forms by email

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    stubbinsk
    Asked on December 30, 2011 at 07:26 PM

    Hi i have embeded the i-frame code into the html snippet on my website and everything looks good but after pressing send i never get the emails. I seem to not be getting alot of the contact forms 

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    pinoytech
    Answered on December 30, 2011 at 09:17 PM

    Hi stubbinsk,

     

    Sorry for the inconvenience. Could you please change your Sender Email to noreply@jotform.com To do that please follow the guide below:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender Email value to noreply@jotform.com, just like below:

     

    Also, ensure that noreply@jotform.com is in your trusted senders list.

    Please let us know if the problem still persist, so we can give toy further assistance. Thank you! Happy Holidays.

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    stubbinsk
    Answered on December 30, 2011 at 09:30 PM

    I have done that but its still not working

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    pinoytech
    Answered on December 30, 2011 at 10:08 PM

    Hi,


    Can you also add these ip addresses to your mail provider's whitelist.

    174.34.57.214 

    174.34.57.216 
    174.34.57.218 
    174.34.57.219
    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.
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    stubbinsk
    Answered on December 30, 2011 at 10:26 PM

    Sorry how would you do this on microsoft outlook im not sure how to do it

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    stubbinsk
    Answered on December 30, 2011 at 11:36 PM

    still not working

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    mliz
    Answered on December 31, 2011 at 01:06 AM

    Your email address is on the bounce list I already have created a ticket and raised this issue to our L2 to have your email removed from the list.

    Sorry for the inconvenience this may have caused and thank you for your patience and understanding.

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    stubbinsk
    Answered on December 31, 2011 at 01:58 AM

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    eee
    Answered on December 31, 2011 at 07:24 AM

    Hi,

    Your email address (******@eliteservecleaning.com) is removed from our bounce-list.

    Kindest Regards,

    Ertuğrul.

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    PoppiesBlooming
    Answered on December 31, 2011 at 11:07 AM

    How do you add the ips to a white list?

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    liyam
    Answered on December 31, 2011 at 12:21 PM

    Hello PoppiesBlooming.  You should contact your email service provider to have them add it to their system.