Field hints appear in Chrome, Safari but not Firefox

  • Masalamedia
    Asked on August 31, 2015 at 9:12 PM

    My client is upset because we've discovered that Firefox does not display the field hints. Why???

    Jotform Thread 652073 Screenshot
    Page URL: http://form.jotformpro.com/form/51885054009961?
  • Masalamedia
    Replied on August 31, 2015 at 9:21 PM

    I'll add those field hints are also missing in the Windows realm with IE (11.0.21) and FirefoxField hints appear in Chrome, Safari but not Firefox Image 1 Screenshot 20

  • Chriistian Jotform Support
    Replied on September 1, 2015 at 5:28 AM

    Hi,

     

    Can you try to add this custom CSS code in your form?

    .form-textbox{

    color: black !important;

    }

     

    To add/inject custom CSS code in your form, you can check the instructions provided in this guide: How to Inject Custom CSS Codes.

     

    Do let us know if you need further assistance.

     

    Regards.

  • Masalamedia
    Replied on September 1, 2015 at 1:55 PM

    Yes, that restores the hint text - albeit in the wrong color. I can figure out how to fix that.

    The big question is why do I need to inject custom CSS into a form based on one of your templates. It should work reliably across all browsers 'out of the box.'

  • Mike
    Replied on September 1, 2015 at 3:52 PM

    Existing form styles might affect themed forms. Also, the form templates and themes are not exclusively created by JotForm, they can be added by anyone.

  • Masalamedia
    Replied on September 1, 2015 at 3:55 PM

    I didn't realize the themes were not JF-approved. Is there is no vetting or quality control on them?

    Perhaps a rating or user-comment system is warranted here, so developers can steer clear of themes that contain poor CSS. Those themes are bound to cause grief and frustration both for the JF customer and your tech support team, so some kind of filtering or guidance would save everyone some time and grief (and, ultimately, money).