What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Field hints appear in Chrome, Safari but not Firefox

    Asked by Masalamedia on August 31, 2015 at 09:12 PM

    My client is upset because we've discovered that Firefox does not display the field hints. Why???

    Page URL:
    http://form.jotformpro.com/form/51885054009961?

    Screenshot
    does not display hint color field hind
  • Profile Image

    Answered by Masalamedia on August 31, 2015 at 09:21 PM

    I'll add those field hints are also missing in the Windows realm with IE (11.0.21) and Firefox

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    JotForm Support

    Answered by Chriistian on September 01, 2015 at 05:28 AM

    Hi,

     

    Can you try to add this custom CSS code in your form?

    .form-textbox{

    color: black !important;

    }

     

    To add/inject custom CSS code in your form, you can check the instructions provided in this guide: How to Inject Custom CSS Codes.

     

    Do let us know if you need further assistance.

     

    Regards.

  • Profile Image

    Answered by Masalamedia on September 01, 2015 at 01:55 PM

    Yes, that restores the hint text - albeit in the wrong color. I can figure out how to fix that.

    The big question is why do I need to inject custom CSS into a form based on one of your templates. It should work reliably across all browsers 'out of the box.'

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    JotForm Support

    Answered by Mike on September 01, 2015 at 03:52 PM

    Existing form styles might affect themed forms. Also, the form templates and themes are not exclusively created by JotForm, they can be added by anyone.

  • Profile Image

    Answered by Masalamedia on September 01, 2015 at 03:55 PM

    I didn't realize the themes were not JF-approved. Is there is no vetting or quality control on them?

    Perhaps a rating or user-comment system is warranted here, so developers can steer clear of themes that contain poor CSS. Those themes are bound to cause grief and frustration both for the JF customer and your tech support team, so some kind of filtering or guidance would save everyone some time and grief (and, ultimately, money).