What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Pending submissions: Needs automated exception notifications

    Asked by dmichaels on December 31, 2011 at 12:11 AM

    Not exactly "Set it and Forget it".

    What this needs is an automated "exception notification".

    Pending the transaction is certainly correct; the problem is not telling anyone about it (unless they browse ALL their forms EVERY day - which of course is terrible).

    Please!!

    You could require that we set up an "Exception Notification" email when we create our other e-mails.

    Then we'd either direct that email to ourselves or fire it right back to the user, telling them that their transaction is incomplete "try again".



    This is a re-post of a comment on How to view incomplete payments

    email problem automated pending
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    JotForm Support

    Answered by mliz on December 31, 2011 at 12:44 AM

    This has been added to the list of feature enhancements it is being asked a lot which is why we have marked it as important. As of the moment though there is no time frame yet as to when this will be implemented. Over the past months our developers were busy with adding new features and fixing other reported glitches rest assured that this is on the to do list.

    Thanks for using JotForm.

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    Answered by dmichaels on February 24, 2012 at 11:14 PM

    Any update on when this might be implemented?

  • Profile Image

    Answered by dmichaels on February 24, 2012 at 11:14 PM

    Any update on when this might be implemented?

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    Answered by dmichaels on February 24, 2012 at 11:15 PM

    Any update on when this might be implemented?

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    JotForm Support

    Answered by fxr on February 25, 2012 at 05:27 AM

    David,

    It is with a lead developer and has been marked as important, unfortunately we are not in position to give an update on when it might be implemented at this time. 

    At the moment, the developers are extremely busy responding to events of last week, while we see the strong demand for this type of feature, ensuring the robustness and reliability of JotForm has to take precedence over the addition of new features. 

    I am just asking you to try and be patient and hopefully we will see this feature at some point in the near future. 

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    Answered by cncoaching1 on May 26, 2013 at 01:19 AM

    Hi,

     

    Just wondering this issue has been fixed?

     

    Thanks

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    JotForm Support

    Answered by Welvin on May 26, 2013 at 10:39 AM

    @cncoaching1,

    I suggest you to open a separate thread requesting such function so we can forward this to our developers and asked them if any progress has been made about this function.

     

    Thanks

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    Answered by VentureWD on July 02, 2013 at 05:29 AM

    Guys, this has been going on for years and a really important point - please, when is this going to be implemented?

     

    Will have to find another form solution if it's not fixed soon!

     

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    JotForm Support

    Answered by EltonCris on July 02, 2013 at 06:46 AM

    Hi,

    This feature is already implemented. You can now received email notifications on pending submissions.

    To enable it,

    1. Right click your payment field,

    2. Click Show Properties

    3. Set "Yes" on Pending Payment Email.

    Here's a visual guide:

    Hope this helps. Best Regards!

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    Answered by VentureWD on July 02, 2013 at 06:57 AM
    Great, thanks for the quick response - couldn't find anything on the
    support side of things and assumed it was still an ongoing thing. Thanks
    again for the heads up!
    Kindest regards
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    Answered by dmichaels on July 02, 2013 at 08:30 AM
    I just tried it – Fantastic‼
    This will be a big help.

    Thanks,
    David

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    Answered by colinhiscock on February 27, 2014 at 12:06 PM

    Cant get this working on Worldpay - keeps saying undefined??  HELP!!

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    JotForm Support

    Answered by Mike_T on February 27, 2014 at 02:33 PM

    @colinhiscock,

    This is an old thread and we can not escalate it. If the 'Pending Payment E-mail' option is not working right with your WorldPay integration, please report the problem using the following contact us form:

    http://www.jotform.com/contact/ 

    Then, we will be able to handle the issue. Thank you.