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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    removing taxes and shipping charges via paypal on the form

    Asked by aafevents on September 01, 2015 at 12:01 PM

    Hello,

     

    I cannot figure out how to remove a $12 shipping charge from one of my forms. I also would like to remove the tax charge. We are using a paypal account to connect the payment. Could someone please get back to me, this is pretty urgent. education@aaf.org or 202-898-0089

    Page URL:
    http://www.jotformpro.com/form/50205053788959

    and Via removing taxes
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    JotForm Support

    (Private)

    Answered by david on September 01, 2015 at 02:27 PM

    Hi,

    While editing your form, click on your payment field, then click on the little magic wand in the top right.  That will bring up the options for your payment field:

    Click the "Next" button until you get to the Coupons, Shipping and Taxes screen.  From there you can change or remove the additional charges.  After you make your changes, make sure to click all the way through to "Finish" to save your changes.

    If you have any further questions, let us know and we will be happy to help.