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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Recovery of form from company who went under

    Asked by Kate  on September 01, 2015 at 12:31 PM


    We have been approached by a company who has your form on their website, but they no longer receive submissions. The company who built the form is no longer in business.

    Is it possible to recover a form and put it into an account for this company? The form is:



    for REM transport.

    thank you.

    Page URL:

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    JotForm Support

    Answered by BJoanna on September 01, 2015 at 02:45 PM

    Thank you for contacting us.

    Form http://www.jotform.ca/form/22424972793260 you provided is located under account JillLittle. The reason why you are not receiving emails is because Email Notification is not set on that form. 

    It is possible to move form from one account to other but that request must be made from owner of the form. In this case that request must come form JillLittle account. 

    So if you do not have access to that account it is not possible to move mentioned form to other account. 

    However you can clone mentioned form to your new account and then embed cloned form to your website. 

    Inside of this guide you can find out How to Clone an Existing Form from a URL

    We recommend using of  iFrame code for embedding form to website. Inside of this guide you can find how to do it: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance. 



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    Answered by Kate  on October 01, 2015 at 01:47 PM
    I have followed your “clone” directions, but it says that there is “no form on that page’ but I know there is a form there!


    form # 22424972793260

    Error we are getting in our new account:

    Kate Guy
    416.921.1417 ext.101

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    Answered by Kate  on October 01, 2015 at 02:47 PM
    I got it – thanks!

    Kate Guy
    416.921.1417 ext.101