What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form hangs on submission...

    Asked by plott on September 01, 2015 at 12:40 PM

    I have a new form that, upon submission, hangs with a message saying 'Please wait'.

    The form can be found at:



    Thank you!

  • Profile Image

    Answered by KadeJM on September 01, 2015 at 02:40 PM

    I see you appear to be having an issue with your form stuck on "please wait.." when submitting it.

    We do apologize about this inconvenience. 

    Can you try removing then reapplying the google spreadsheet integration to rebuild it?

    After doing this please test it again and let us know if this is still an issue on your end.

  • Profile Image

    Answered by plott on September 01, 2015 at 03:45 PM
    I cloned the form and the new form works.
    Thanks for your help!!
    Peter Ott
  • Profile Image

    Answered by Shadae on September 01, 2015 at 06:01 PM

    Hi plott,

    Thank you for confirming that the issue has been resolved. We are happy to hear that your form is working correctly.

    Please feel free to contact us if you need further assistance.