What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Email Notifications are not being deliveredAsked by wemanage on September 01, 2015 at 01:04 PM
The only real problem that I have consistently with my JotForm is the email notifications. I will test them and then all of a sudden I am not receiving emails anymore. I see them in my online submissions, but I don't check these every day. I really rely on being notified by email if you could please help me to know what I'm doing wrong.
I have also checked my spam folder and they are not there.
The name of the form that I am having trouble with is LAV - Architectural Review Form.
Looking at the form Steve I do see that all 3 email notifications are sent to the same email address, which - by our logs - seems be have been sent all emails without any issues.
You can take a look at the logs for yourself by following the steps here: View jotform email history
Now I also see that 2 of the email notifiers (Architectural Request and LAV: Architectural Request) are both using the SMTP to send the emails, so this might be what is causing the issue.
What I would suggest is to remove these and leave only the last one that is sending the email from firstname.lastname@example.org
You can see more about this here: How to setup email alerts to prevent email bouncing related issues
For removal of the templates, you should take a look at this: How to Delete Notifications/Autoresponder
Do let us know how it goes after applying the changes.