Problems upgrading from Free account to Premium account

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    Elysium
    Asked on September 21, 2010 at 02:20 PM

    I have a Free account. 

    I want to upgrade it to a Premium account $9.95/month.

    When I click on the Pricing page, the only option I get for Upgrade is to the Professional account $49.95.

    How can I upgrade from Free to Premium?

  • Profile Image
    aytekin
    Answered on September 22, 2010 at 04:39 AM

    Because you are already Premium. You have paid for two years in December 2009. You will stay Premium until 12/18/2011.

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    Elysium
    Answered on September 22, 2010 at 10:07 AM

    Hi aytekin,

    I posted that question yesterday, but I'm not Elysium. I'm 214media. I wondered why the post had someone else's name on it. Maybe there was/is a bug that makes my account appear as another account? 

    Anyway, I also asked the question through your direct Contact Us page, got the link I needed to upgrade from Free to Premium and did so this morning. I'm on a month-to-month plan.

    I'm curious to see when I post this message if it will be through my actual account name or "ghost" through Elysium's account name whoever that is. But I thought you should know what was actually happening so if there are gremlins with account name association you'd be aware of them. Thanks!

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    Elysium
    Answered on September 22, 2010 at 10:10 AM

    Yep. My reply posted under a different account holder's user name. These posts are coming from account user name 214media - not Elysium. That must be why the Upgrade was only giving me the option of Professional. FYI: I have logged out and logged back on and the issue happens on different computers routing off different IPs. I have not cleared cookies - maybe that would associate my account with the proper user name.

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    Elysium
    Answered on September 22, 2010 at 10:19 AM

    Logged out of my 214media account, deleted cookies, logged back in. Posting a test to see which account the forum post is associated with.

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    Elysium
    Answered on September 22, 2010 at 10:23 AM

    Still posting under the wrong account name. FYI, all my account info appears correctly for my profile, forms, etc. It appears that this user name mis-association is happening only under the Pricing page and the Forums.

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    aytekin
    Answered on September 23, 2010 at 12:21 PM

    We are looking into this problem and get back to you.

  • Profile Image
    Elysium
    Answered on September 24, 2010 at 08:27 AM

    test

  • Profile Image
    aytekin
    Answered on September 24, 2010 at 08:34 AM

    You must logout and log back in.

    Please also clear all your browser cookies.