Import submissions app does not allow me to select a different account

  • Profile Image
    AccessService
    Asked on September 01, 2015 at 01:52 PM

    I created a test form from which I entered a number of submissions.

    I now want to upload some of these to my 'production' form.

    However, when I use the import tool, it doesn't allow me to select the account into which I want to upload.

    How/where do I specify the account into which I want to upload?

    Thank you!

  • Profile Image
    Carina
    Answered on September 01, 2015 at 03:54 PM

    If I understood correctly you wish to import the submissions made on the test form to the real form. For that you can first download the submissions in Excel format and then use the import app to import the submissions to the real form:

    http://apps.jotform.com/app/import_data 

    Please let us know the test form and the real form urls so we can analyse better this situation.

    "it doesn't allow me to select the account into which I want to upload"

    You mention several accounts. If you have the forms on different accounts, you should first login into the real form account and only then try to import the submissions.

    Please let us know the usernames of the accounts so we can look better into it.

    If you need further assistance please let us know as we're here to help.