Content disappears when user encounters an error when submitting

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    mleonardASPS
    Asked on September 01, 2015 at 02:35 PM

    Hi, I have now had at least 2 people getting frustrated and emailing me their form content directly because all of their content disappears when they went to submit.  Apparently if there is an issue, (maybe missing something required, etc) and they have to go back, then all of their content goes away and they are faced with starting all over again.  We really can't afford to get our clients angry. Is there some way to fix this?  

    "I used the form on an apple Mac and it wouldn't save any details. If there was one problem after pressing submit, everything would be erased."

    "the online form is not working efficiently. It will not save the files and keeps deleting the whole form and then I must re-enter all of the details which has required a lengthy time (apologies, I just did it for a third time there and it happened again when I went to change something)"

     

    Thank you!

    M

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    BJoanna
    Answered on September 01, 2015 at 05:41 PM

    That is the form I tested. When I submitted your form I got redirected to Thank you page.

    Did you maybe embedded your form to website? If so please provide us URL of your website so that we can test your form there. 

    Enabling Auto Fill Feature will prevent that your users lose data that they have entered inside of your form if the same issue happens again. 

    Let us know if you need further assistance.

  • Profile Image
    mleonardASPS
    Answered on September 03, 2015 at 09:35 AM

    Hi- No it has not been embedded on a website. I merely send a secure link out to our group.  Did you happen to test by filling out some information but leaving say one or two required fields blank, then clicking "submit" to see if when it returns an error, if the information you entered goes away?  That was the issue with those who contacted me.  

    I haven't enabled Auto fill on that form yet, just for testing purposes, but I will.

     

    Thanks. 

  • Profile Image
    Kiran
    Answered on September 03, 2015 at 12:15 PM

    I've tried cloning your JotForm to my account and I didn't see any issue with it. Since it seems to be having more input fields, as already suggested it would be helpful if you can enable auto-fill feature on the form.

    http://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature

    Please be noted that the entries in the text field can be stored in the browser storage. Any files attached to the form cannot be retrieved and needs to be attached again if the form is closed.

    When the form is submitted without filling the required fields, it displays an error as shown below and cannot proceed to submit the form. But, it will not clear the input information. If the browser back button is used then the information will be lost. In such cases, Auto-fill feature can help in saving the information.

    Hope this information helps!

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    mleonardASPS
    Answered on September 03, 2015 at 12:32 PM

    Thank you!