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    [iFrame Form] Submit button not showing for all users

    Asked by sbufsaweb on September 01, 2015 at 03:45 PM

    I have a multi-page job application and many users have reported that the submit button is missing. I am unable to debug the issue myself as I can't seem to replicate the issue when I test, but I can't have my users fill out a multi-page form with no way to submit it. Any help/insight would be appreciated.

    Please note: this is a secure form and it is embedded on the page in an iframe

    Page URL:
    http://www.stonybrook.edu/commcms/fsa/employment/ssr/ssr-application.h<br/>tml

    multi-page form iframe height
  • Profile Image
    JotForm Support

    Answered by Mike on September 01, 2015 at 06:27 PM

    Thank you for contacting us.

    It appears that there is an issue with the form iFrame height. The iFrame does not adjust its height on the fly, so we will need to work around this issue.

    I would like to suggest adjusting the iFrame code on your web page in order to set the exact height in pixels and optional scrolling.

    Change default part of the iFrame from:

    height: 18052px; border:none;" scrolling="no"

    to:

    height: 2000px !important; border:none;" scrolling="auto"

    Please give it a try and let us know if you need any further assistance.

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    Answered by sbufsaweb on September 02, 2015 at 10:55 AM

    Thanks! I updated the code. Hopefully, that solves it :)

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    JotForm Support

    Answered by david on September 02, 2015 at 01:50 PM

    On behalf of my colleague, you are most welcome.  If your users still have trouble viewing the entire form, let us know which browsers they are having trouble with and we will be happy to have another look.