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  • Profile Image

    Login required when user clicks link in Internet explorer

    Asked by BanderaCounty on September 01, 2015 at 08:22 PM

    I have a user that is not able to get to a form.  When he clicks the link from Internet Explorer he gets a message that he needs to login to view submissions.  The link should be taking him to the for to submit.  It works correctly for me.  I included two screenshots of emails with him that describe the issue.

    Page URL:
    banderacounty.org

    cannot see cannot open unable to open search engine search results
  • Profile Image

    Answered by Sammy on September 02, 2015 at 05:17 AM

    On what version of internet explorer is the issue being experienced?

    It appears the link is directing the user to a submissions instead of the form, could you provide a link to the page so that we can test and evaluate on our end.

    Patiently awaiting your feedback

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    Answered by Sammy on September 02, 2015 at 05:22 AM

    Ive found the link to the page

    I did the testing in IE10 and IE9 and the link redirected correctly. kindly ask the user to tell you the browser version on which they are experiencing the issue

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    Answered by BanderaCounty on September 02, 2015 at 04:12 PM

    The user reports he is using IE11 on both machines.  He tried with compatibility mode both on and off.  He says that it works fine in firefox and chrome on both machines.

    I just tried in IE10 and IE11, with and without compatibility mode, and it works fine for me.

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    Answered by Shadae on September 02, 2015 at 07:32 PM

    Hi BanderaCounty,

    I was not able to replicate the issue your using is experiencing and it appears that your form is currently disabled at this time:

    Please inform us once the form has been enabled so that we can look into this further.

    Thank you

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    Answered by BanderaCounty on September 02, 2015 at 10:28 PM

    That is when the problem is occurring.  When the form is disabled they should see the screen from your screenshot, but instead they are seeing the screen in the first post.

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    JotForm Support

    Answered by Jan on September 03, 2015 at 03:54 AM

    It is possible that your customer is entering the URL on a search box. The screenshot you shared is a proof of that. If you type a URL on the Address bar, it should go directly to the page.

    If the page cannot be found, then it will give an error that it is incorrect or it cannot be displayed. If search results appear, then it means that the computer has a malware or it is was typed on the search bar.

    Thank you.