My autoresponder is not working when using php post?

  • Profile Image
    yasircc
    Asked on September 02, 2015 at 03:16 AM

    Hello,

    I am trying to use the link below:

    http://api.jotform.com/docs/#post-form-id-submissions

    all went well but when i submit the form using 

    $result = $jotformAPI->createFormSubmission("My form id", $submission);

    I am not able to get my autoresponder working.

    Please reply as soon as possible i will really appreciate it.

     

    thanks,

    Yasir

  • Profile Image
    Carina
    Answered on September 02, 2015 at 11:08 AM

    Hello Yasir

    Are you able to receive email notifications? If so, a simple workaround is to replace the auto-responder by an email notification by adding the email field name as the recipient:

    You can find out the name of your email field by selecting properties:

    This way you have an email notification that works as an auto-responder.

    If this solution does not work please let us know the form's url so we can investigate further this situation.

  • Profile Image
    yasircc
    Answered on September 02, 2015 at 11:13 AM

    Thank you for your reply. Please be informed i am not using the usual form i am passing my data to the form using your api as mentioned in the previous message. after the submission i am not receiving any email. what i really wish to see is a way to trigger the emails after is submit the form using the api. 

    Also be informed when i use the form on your site using the HTML format of the form it does exactly what i want but i need to use the form by API.

    Your reply is highly appreciated.

     

  • Profile Image
    Jeanette
    Answered on September 02, 2015 at 02:02 PM

    In that case you must write an email to api@jotform.com to get a better support.

  • Profile Image
    erhan
    Answered on September 03, 2015 at 04:06 AM

    Hi,

    I am sorry to say that we do not send autoresponder e-mails for the submissions made by API due to security reasons. Since you already use our API, you may think about using mail services like Mandrill to send your own autoresponder e-mails.

    Best.