What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email and IP

    Asked by michellejonne on September 02, 2015 at 07:19 AM

    Hello there, typically I receive forms back via email notification with an IP address.  How come I am not getting email nor do I see IP address (I only see persons name). How can I change my settings to see this since the IP address and/or get this from my submissions. Thanks

    and email Submissions email notification name settings
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    Answered by michellejonne on September 02, 2015 at 07:24 AM

    Just found this link on how to show IP address, http://www.screencast.com/t/OhhczKCJ8T

    So I only need to know how to continue getting emails notifications in my inbox! Thx

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    (Private)

    Answered by Shadae on September 02, 2015 at 11:57 AM

    Hi michellejonne,

    I have reviewed some of your forms and I am seeing that your email notifications are not set up correctly which would

    This can cause your emails to not be received by your email provider. Please view the following guide: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please make edits to your email notification to prevent bounces.

    Please inform us if you need further assistance.