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Email and IPAsked by michellejonne on September 02, 2015 at 07:19 AM
Hello there, typically I receive forms back via email notification with an IP address. How come I am not getting email nor do I see IP address (I only see persons name). How can I change my settings to see this since the IP address and/or get this from my submissions. Thanks
Just found this link on how to show IP address, http://www.screencast.com/t/OhhczKCJ8T
So I only need to know how to continue getting emails notifications in my inbox! Thx
(Private)Answered by Shadae on September 02, 2015 at 11:57 AM
I have reviewed some of your forms and I am seeing that your email notifications are not set up correctly which would
This can cause your emails to not be received by your email provider. Please view the following guide: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Please make edits to your email notification to prevent bounces.
Please inform us if you need further assistance.