- rightselectionAsked on September 02, 2015 at 08:31 AM
Quite a few of my visitors are reporting that the payment is not working and they're getting a pe101 error - my form is setup to integrate with 2checkout
Please let me know how to fix this
- JotForm SupportJanAnswered on September 02, 2015 at 12:46 PM
I believe this is the error message you're getting when you submitted the form.
However, when you hit the "Back" button in the browser, you will see this page.
Can you please verify if you already did the steps provided at the end of the payment wizard?
Hope this helps. Thank you.
- rightselectionAnswered on September 07, 2015 at 09:12 AM
Hi, yes, we've already done the steps, and undone an redone them
Please let me know how this needs to be fixed
- JotForm SupportKiranAnswered on September 07, 2015 at 11:56 AM
This article at 2checkout KBase, indicates that the error message is received due to several reasons. It seems that there is an issue with the product list in the integration. I've tried cloning your JotForm to my account and see the same error message. However, when I tried to edit the products and save the integration again, form seems to be working fine. I've also tried saving the products again on your JotForm and seems to be redirecting correctly on your website.
Please check and let us know if the issue still persists. We will be happy to take a look again.
- rightselectionAnswered on September 08, 2015 at 02:50 AM
Thanks I will monitor this and let you know