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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    2checkout: Error in Payment Processing

    Asked by rightselection on September 02, 2015 at 08:31 AM

    Hi there,

    Quite a few of my visitors are reporting that the payment is not working and they're getting a pe101 error - my form is setup to integrate with 2checkout

    Please let me know how to fix this


    Page URL:

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    JotForm Support

    Answered by Jan on September 02, 2015 at 12:46 PM

    I believe this is the error message you're getting when you submitted the form.

    However, when you hit the "Back" button in the browser, you will see this page.

    Can you please verify if you already did the steps provided at the end of the payment wizard?

    You need to go to the 2Checkout's Site Management Page and put the return method to "Given Links Back to my Website". Also, the approved URL should be: https://submit.jotform.com/ipns/2co.php

    Hope this helps. Thank you.

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    Answered by rightselection on September 07, 2015 at 09:12 AM

    Hi, yes, we've already done the steps, and undone an redone them

    Please let me know how this needs to be fixed


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    JotForm Support

    Answered by Kiran on September 07, 2015 at 11:56 AM

    This article at 2checkout KBase, indicates that the error message is received due to several reasons. It seems that there is an issue with the product list in the integration. I've tried cloning your JotForm to my account and see the same error message. However, when I tried to edit the products and save the integration again, form seems to be working fine. I've also tried saving the products again on your JotForm and seems to be redirecting correctly on your website.

    Please check and let us know if the issue still persists. We will be happy to take a look again.

    Thank you!!

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    Answered by rightselection on September 08, 2015 at 02:50 AM

    Thanks I will monitor this and let you know