What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notification

    Asked by kdewitt on September 02, 2015 at 10:04 AM

    I am forwarding submissions and they are not making it to my email account. Tried another user and it did work so it is not my email.

    see above

    Page URL:

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    JotForm Support

    Answered by BJoanna on September 02, 2015 at 01:22 PM

    If I understood you correctly you are not receiving email Notifications when your form is submitted. 

    I have checked your email address in our email log and all submissions were sent successfully.

    You can also check the email logs for yourself on this link:


    Also your Email addresses is not in bounce list.

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses 

    Also please check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues 

    Hope this will help. Let us know if you need further assistance.

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    Answered by kdewitt on September 02, 2015 at 02:54 PM

    Found the problem.  They were being picked up as Junk mail and dumping to the Junk Mail folder.  Problem solved.

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    JotForm Support

    Answered by BJoanna on September 02, 2015 at 04:16 PM

    We are glad to hear that your problem is resolved.

    Feel free to contact us if you have any other questions.