- kdewittAsked on September 02, 2015 at 10:04 AM
I am forwarding submissions and they are not making it to my email account. Tried another user and it did work so it is not my email.
- JotForm SupportBJoannaAnswered on September 02, 2015 at 01:22 PM
If I understood you correctly you are not receiving email Notifications when your form is submitted.
I have checked your email address in our email log and all submissions were sent successfully.
You can also check the email logs for yourself on this link:
Also your Email addresses is not in bounce list.
Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.
To avoid it happening in future I would suggest checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses
Also please check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
Hope this will help. Let us know if you need further assistance.
- kdewittAnswered on September 02, 2015 at 02:54 PM
Found the problem. They were being picked up as Junk mail and dumping to the Junk Mail folder. Problem solved.
- JotForm SupportBJoannaAnswered on September 02, 2015 at 04:16 PM
We are glad to hear that your problem is resolved.
Feel free to contact us if you have any other questions.