Not receiving email notification

  • kdewitt
    Asked on September 2, 2015 at 10:04 AM

    I am forwarding submissions and they are not making it to my email account. Tried another user and it did work so it is not my email.

    see above

  • BJoanna
    Replied on September 2, 2015 at 1:22 PM

    If I understood you correctly you are not receiving email Notifications when your form is submitted. 

    I have checked your email address in our email log and all submissions were sent successfully.

    Not receiving email notification Image 1 Screenshot 20

    You can also check the email logs for yourself on this link:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Also your Email addresses is not in bounce list.

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses 

    Also please check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues 

    Hope this will help. Let us know if you need further assistance.

  • kdewitt
    Replied on September 2, 2015 at 2:54 PM

    Found the problem.  They were being picked up as Junk mail and dumping to the Junk Mail folder.  Problem solved.

  • BJoanna
    Replied on September 2, 2015 at 4:16 PM

    We are glad to hear that your problem is resolved.

    Feel free to contact us if you have any other questions.