What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    accounts issues

    Asked by germanrodriguez on September 02, 2015 at 10:19 AM

    good morning pelase help me with a request with my account, i have sent several emails from german.rodriguez@dymarksolutions.com

     

    i need to fix my account and get my credit regarding the mistake

     

    thanks

     

    Emails credit thanks my account
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    JotForm Support Manager

    Answered by Jeanette on September 02, 2015 at 01:44 PM

    I've canceled and refunded the duplicate subscriptions Premium and Silver.

    For now on the only active subscription will be  # S-27Y3580898974853J (Economy $19.95)

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    Answered by germanrodriguez on September 02, 2015 at 10:45 PM
    Thanks, I will keep my 10,000 submissions a month and the 100 gb right?
    ...
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    JotForm Support

    Answered by Chriistian on September 03, 2015 at 04:23 AM

    Hi,

     

    Yes, you are currently subscribed to Jotform's Economy $19.95 subscription which consists of 10,000 monthly submissions and 100 GB space.

     

    Do let us know if you need further assistance.

     

    Regards.