What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Merchant Country Unsupported

    Asked by r2tho on September 02, 2015 at 12:02 PM

    I have created a form http://form.jotformpro.com/form/52372659265968 , using PayPal Pro widget in Malaysia currency, but my client facing a problem when they submit the form, it show "Merchant Country Unsupported" attached herewith the screen shot. Help please! Thank you


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    JotForm Support

    Answered by david on September 02, 2015 at 02:36 PM


    This error message appears when someone is using Paypal Pro outside of the allowed countries. For now it is only possible to use it in UK, USA and Canada:


    If you want it to be available for all the countries it is necessary to use Paypal standard or Express Checkout.

    If you have any further questions, let us know and we will be happy to help.