What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did I receive an email about my account being deactivated after I upgraded?

    Asked by HoracioH on September 02, 2015 at 12:19 PM

    I had just upgraded my account and now i received an email saying it will deactivate. I have a lot of important submission that will be submitted and cant afford for it to deactivate. I paid the 19 dollars for the upgrade can you please verify. My account name is Horacioh. Thank you

    my account email deactivated receiving
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    JotForm Support

    Answered by KadeJM on September 02, 2015 at 03:09 PM

    I see that you've upgraded but still ended up receiving a message about going over your account limit for our free plan beforehand.

    We do apologize about this inconvenience. I believe that the notice for going over the payment submissions limit might have been temporarily delayed before reaching you even though you've upgraded since that would be the only current thing that would have set off the limitation message to be sent to you.

    Anyhow though, I've removed the limit and I can confirm that you are on the Bronze Plan so you should be okay to continue using your account and plan from with no further issues.