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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving email notifications

    Asked by idriveclub on September 02, 2015 at 12:26 PM

    I've got some conditionals applied to my forms where they are supposed to send a confirmation email to brent@idrivecarclub.com. Up until recently I am no longer receiving emails. I did run into a quota issue on my email address but that has been fixed. Can you check to see if my email address is blocked?

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    JotForm Support

    Answered by BJoanna on September 02, 2015 at 03:26 PM

    I have checked your form and I did not find email address brent@idrivecarclub.com. I did found email address brent@idriveondemand.com and that email address were on bounce list. Our system gave following result:

    brent@idriveondemand.com is IN  the bounce list 

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    I have now removed your email address from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 


    Feel free to contact us if you need any further assistance.