- idriveclubAsked on September 02, 2015 at 12:26 PM
I've got some conditionals applied to my forms where they are supposed to send a confirmation email to firstname.lastname@example.org. Up until recently I am no longer receiving emails. I did run into a quota issue on my email address but that has been fixed. Can you check to see if my email address is blocked?
- JotForm SupportBJoannaAnswered on September 02, 2015 at 03:26 PM
I have checked your form and I did not find email address email@example.com. I did found email address firstname.lastname@example.org and that email address were on bounce list. Our system gave following result:
email@example.com is IN the bounce list
Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html
I have now removed your email address from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
Also you can Whitelist JotMails IP Addresses.
Please test your form and check if you are receiving submissions now.
Feel free to contact us if you need any further assistance.