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  • Profile Image

    email

    Asked by marlo2 on September 02, 2015 at 12:35 PM
    email
  • Profile Image
    JotForm Support

    Answered by mert on September 02, 2015 at 12:40 PM

    Hi,

    Could you give more detail about your problem, so we can help you better. What kind of problem do you have with emails?

    Please answer this thread with your detailed question.

  • Profile Image
    JotForm Support

    Answered by mert on September 02, 2015 at 12:52 PM

    By the way, I checked your notification mails, one of them is in the bounce list. I fixed the issue, if it was the problem you were referring. 

    In addition, to prevent bounce list risk, please set your notification mail's settings by using THIS tutorial in the future.

     

    Please let us know, if you encounter different problem.

  • Profile Image

    Answered by marlo2 on September 02, 2015 at 01:45 PM
    Up until about a month ago, we would receive an email notification to
    marlo@nationaldaycalendar.com after someone submitted this form. We had
    an email issue for a few days. After that was resolved, we no longer
    received notifications from jotform at this email address. You had
    blocked the email addy but I went in and did your procedure to undo
    that. Still no emails.
    Smiles,
    Marlo Anderson
    Awesome 2 Products
    701-663-4155
    www.TeamA2P.com
    ...
  • Profile Image

    Answered by Shadae on September 02, 2015 at 04:42 PM

    Hi marlo2,

    I am seeing that email attempting to be sent to your email address: marlo@nationaldaycalendar.com were failing and your email was added to our bounce list, prevent any attempt to send emails to that address.

    Since your email has been removed from the bounce list, I am seeing that there has been an email successfully sent out to your email address.

    How-to-view-all-your-form-Email-History

    Please check to see if there emails have been sent to your Spam/Junk folder.

    Thank you