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    Hi, We are a Technical Call Center and I use Jotform to record or the d

    Asked by vicheca on September 02, 2015 at 04:18 PM

    Hi, We are a Technical Call Center and I use Jotform to record or the details of the customer (name, email, city, country, devices, problems). Right now, everytime we fill a form, we send a greetings email with a global satisfaction survey link to the customer using the email data from my form. Now I want to send the same greeting email but with a specific satisfaction survey link per each agent that I have in the company. In my form I put a field called Agent, so depend of the selection I want to send this email to the customer.

    The condition that you describe above isn't my solution because I want to send the greetings email to the email that we capture in the form, not a specific email... how can I do this



    This is a re-post of a comment on How to Send Email Based on User's Answer

    survey JotForm name Selection
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    Answered by Shadae on September 02, 2015 at 07:57 PM

    Hi vicheca,

    You can use the same conditional logic to have the email sent out based on the selection made in the form.

    For example, your condition would be as follows. If Agent is Equal to John, sent John (Auto-responder) to Email (email entered by the user). Whenever you select an auto-responder it automatically pulls the tag for the email field on your form.

    I hope this helps, please inform us if you need further assistance.

    Thank you