What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upon testing, the emails arive in my gmail.com account but not from my website?

    Asked by hampton770 on January 01, 2012 at 01:43 PM

    I just use the script embeded feadture for a simple contact form.

    ITAttache.com - somthing is keeping the emails from making it to my box, yet the text email feature works fine!?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on January 01, 2012 at 03:52 PM

    Sorry, I don't understand the question. Are you saying that when the notification is set to text mode it arrives okay and it's just the HTML mode that's problematic? Or is it that the form works fine once it's submitted from its own address while the embedded version does not?

    I cloned the form and and did a test submission and both notifications (Notification and Notification 2) arrived in my gmail inbox okay, except for the fact that the Notification one contained none of the data entered in the "Full Name" and "Phone Number" fields but that's because its tags are incorrect: It does not have any {fullName} or {phoneNumber} tags like Notification 2.

    Please state exactly what is happening so that we can sort out this matter for you.