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  • Profile Image

    Not Getting Email Notifications

    Asked by NMilligan on September 02, 2015 at 08:43 PM
    I have the same issue what is the problem
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 03, 2015 at 12:56 AM

    Hello NMilligan,

    I'm sorry for the trouble caused to you.

    Are you having issues with your email address info@finestweddingcars.co.uk? I did check your last edited form and did not find any issue with that. You have configured your form's email alert correctly and you should be receiving the submission emails correctly. 

    I did check our email logs and found that submission emails are being sent successfully. Please check few of the logs below:

    [2015-09-02 17:19:09] Submission #317037949922925922 Form #52442397209963 SENT to info@finestweddingcars.co.uk from info@finestweddingcars.co.uk via SENDMAIL 

    [2015-09-02 17:19:09] Submission #317037949922925922 Form #52442397209963 SENT to info@finestweddingcars.co.uk from info@finestweddingcars.co.uk via SENDMAIL 

    [2015-09-02 17:19:09] Submission #317037949922925922 Form #52442397209963 SENT to info@finestweddingcars.co.uk from noreply@jotform.com via AMAZONSES 

    [2015-09-02 03:58:19] Submission #316989898922616426 Form #52442397209963 SENT to info@finestweddingcars.co.uk from info@finestweddingcars.co.uk via SENDMAIL 

    [2015-09-02 03:58:19] Submission #316989898922616426 Form #52442397209963 SENT to info@finestweddingcars.co.uk from noreply@jotform.com via AMAZONSES 

    Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there. It seems you have multiple email alerts in your form and you are using custom sender email as well as noreply@jotform.com. Are you not receiving email form any of them?

    You may also like to speak to your email service provider and ask them if they are blocking emails from noreply@jotform.com. Please ask them to whitelist our domain names to ensure the delivery of emails. The following guide should help you grab the list of domain names which needs to be whitelisted:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

     

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by NMilligan on September 03, 2015 at 03:13 AM

    Hi Thanks for your response

     

    I have two notifiers and one auto responder for my form.

     

    The first is all the form data the second is with only specific items that I forward to other people.

     

    It is the second one that I am now not receiving. I will put two forms and you can look.

     

    This is the last form where I received both notifier emails http://form.jotformpro.com/form/52382444005953

     

    and then I have only received the first notifier for these two forms http://form.jotformpro.com/form/52381573734964 and http://form.jotformeu.com/form/51775293518363

     

    I have done a few test emails as well and the 2nd notifier is not coming through

    although these are three different forms they are all cloned from a master form so the notifiers should be identical. I have checked my spam folder and they are not there. The second notifier email is called jobsheet in the email subject.

    look forward to hearing from you

     

    Nigel

  • Profile Image
    JotForm Support

    Answered by Charlie on September 03, 2015 at 09:29 AM

    Hi,

    I'm checking your "Notifier 2" and this is how it was setup:

     

    I see you are using a custom sender email which is info@sovereignevents.co.uk, it's possible that the email service provider for that is blocking our JotMail IP addresses and domain name servers. You might need to contact your provider or IT team to whitelist the list of items in this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    To edit or delete your SMTP emails, you can check this guide: https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings.

    I would also like to suggest that when you test your notifications, you open the form, fill it out and click the submit button, that would give you a more accurate result.

    I hope that helps.