What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal payment rejected

    Asked by Amar on January 02, 2012 at 02:57 AM


    The recurring paypal payment for my Jotform subscription was rejected yesterday because I am having a new card registered with paypal. Hopefully this problem will be solved during the day or tomorrow.

    I am writing this email just so you know and I hopefully don't run the risk of having my account cancelled nor my forms taken down. 



    Amar Mahallati

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    JotForm Support

    Answered by NeilVicente on January 02, 2012 at 02:09 PM

    Your Paypal subscription to us was already cancelled, and it looks like you have re-subscribed using a credit card. From what I can tell, all is well on your account now.

    If there's anything else you need assistance with, please do let us know. Thank you for staying with JotForm!