PayPal payment rejected

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    Asked on January 02, 2012 at 02:57 AM


    The recurring paypal payment for my Jotform subscription was rejected yesterday because I am having a new card registered with paypal. Hopefully this problem will be solved during the day or tomorrow.

    I am writing this email just so you know and I hopefully don't run the risk of having my account cancelled nor my forms taken down. 



    Amar Mahallati

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    Answered on January 02, 2012 at 02:09 PM

    Your Paypal subscription to us was already cancelled, and it looks like you have re-subscribed using a credit card. From what I can tell, all is well on your account now.

    If there's anything else you need assistance with, please do let us know. Thank you for staying with JotForm!