What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Whitelisting JotForm's IP addresses for FTP upload

    Asked by BBIE on September 03, 2015 at 09:08 AM

    The system was working fine for a few days. But I guess we have now a major issue!

    We white-listed 16 IP addresses in our firewall. This are the Jotform IP addresses you comminicated me + a few new ones we discovered.

    From today, 2 new IP addresses are usedbu Jotform. They are not in the same range, so this looks strange.

    Here are the addresses : 52.20.56.102 and 188.138.9.51

    If the IP addresses are continuously changing, this will not be manageable for us !

    Is there a possibility to limit those IP addresses to the ones we know? Otherwise we cannot build any secure connection.

     

    Many thanks in advance

  • Profile Image
    JotForm Support

    Answered by Boris on September 03, 2015 at 09:19 AM

    I can only find the list of our IP addresses that is mentioned in our guide on Whitelisting JotMails IP Addresses.

    I have forwarded this to our second level support, to see if we have a comprehensive list of all our server IP addresses required for the FTP upload to work correctly.

    Our second level support will update you through this thread with more information about this. Thank you.

  • Profile Image
    Chief Technology Officer

    Answered by eee on September 09, 2015 at 04:07 AM

    Hey BBIE,

    Our servers are working on different datacenters, and IPs may change at any time.

    Thank you for your time,

    Kindest Regards,

    - Ertugrul.

  • Profile Image

    Answered by BBIE on September 09, 2015 at 05:02 AM

    Bad news...

    So we will have to reconfigure the FTP server in order to keep it secure.

    Thanks for your reply