- BBIEAsked on September 03, 2015 at 09:08 AM
The system was working fine for a few days. But I guess we have now a major issue!
We white-listed 16 IP addresses in our firewall. This are the Jotform IP addresses you comminicated me + a few new ones we discovered.
From today, 2 new IP addresses are usedbu Jotform. They are not in the same range, so this looks strange.
Here are the addresses : 126.96.36.199 and 188.8.131.52
If the IP addresses are continuously changing, this will not be manageable for us !
Is there a possibility to limit those IP addresses to the ones we know? Otherwise we cannot build any secure connection.
Many thanks in advance
- BorisAnswered on September 03, 2015 at 09:19 AM
I can only find the list of our IP addresses that is mentioned in our guide on Whitelisting JotMails IP Addresses.
I have forwarded this to our second level support, to see if we have a comprehensive list of all our server IP addresses required for the FTP upload to work correctly.
Our second level support will update you through this thread with more information about this. Thank you.
- Chief Technology OfficereeeAnswered on September 09, 2015 at 04:07 AM
Our servers are working on different datacenters, and IPs may change at any time.
Thank you for your time,
- BBIEAnswered on September 09, 2015 at 05:02 AM
So we will have to reconfigure the FTP server in order to keep it secure.
Thanks for your reply