What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Analytics: not showing data after 2015-08-22

    Asked by kingkest on September 03, 2015 at 10:26 AM

    I tried using form analytic and it is not working properly can you check in to it

    Page URL:

  • Profile Image
    JotForm Support


    Answered by Boris on September 03, 2015 at 01:01 PM

    I have logged into your account to check, and analytics data is showing fine on my end when selecting This month. However, other views such as Custom, This week, or All-time seem to be missing data for the last few days - since Aug 22.

    This months shows 15 views on Sep 03, 2015.

    All-time, Custom, and This week show 0 views on same day.

    I have also checked in your company's main account, PSGM, and it shows the same problem.

    Thank you for letting us know about this, I have forwarded this thread to our developers for closer examination. We will let you know through this thread when we have any relevant news regarding the issue.

    Until it is fixed, I would recommend using the This month tab to view your analytics data. I hope this helps.